Welcome to our FAQ page! Here, we’ve answered some of the most common questions about shopping at The Roost. If you don’t find the information you need, feel free to contact us directly.

What products do you offer?

We offer grass fed, pasture-raised, free-range products from our ranching operation as well as home goods, small-batch artisan seasonings and more.

How can I place an order?

Browse our store and add your desired items to your cart.

1. When you’re ready to check out, click on the cart icon at the top right of the page.

2. Review your order, then proceed to checkout.

3. Fill out your billing and shipping information, and select your preferred payment method.

4. Confirm and place your order!

Once your order is complete, you’ll receive a confirmation email.

Can I change or cancel my order?

Once your order has been confirmed and processed, we are unable to make any changes or cancellations. However, if you need to make adjustments, please contact us as soon as possible at friends@shopattheroost.com, and we will do our best to assist you.

Do you offer international shipping?

Currently, we only offer local delivery around the Fort Worth, TX area or local pick up at our shop located at 3108 W 5th Street, Fort Worth, TX 76107. We hope to expand our shipping options in the future, so please check back later for updates!

How can I contact customer support?

You can contact our customer support team by:

• Email: friends@shopattheroost.com

• Phone: 817-929-8940

Is my personal information safe on your site?

Yes, we take your privacy and security seriously. We use industry-standard encryption and security protocols to protect your personal and payment information. For more details, please review our [Privacy Policy].